{"id":218,"date":"2011-12-17T07:59:32","date_gmt":"2011-12-17T11:59:32","guid":{"rendered":"http:\/\/www.eclipsepracticemanagementsoftware.com\/blog\/?p=218"},"modified":"2012-11-23T17:21:29","modified_gmt":"2012-11-23T21:21:29","slug":"what-happens-when-the-lights-go-out","status":"publish","type":"post","link":"http:\/\/eclipsepracticemanagementsoftware.com\/blog\/2011\/12\/17\/what-happens-when-the-lights-go-out\/","title":{"rendered":"What happens when the lights go out?"},"content":{"rendered":"<p>The email excerpt below was sent to physician clients by a\u00a0cloud based, ONC-ATCB certified\u00a0company that recently decided to halt business operations:<\/p>\n<blockquote><p>&#8220;After months of effort in an attempt to survive the ongoing economic crisis, Redpine\u00a0Healthcare Technologies, Inc. (&#8220;Redpine&#8221;) has made the difficult decision to discontinue business operations.\u00a0 Effective immediately, Redpine\u00a0will no longer be able to provide billing services.\u00a0 In addition, as of the end of the month, Redpine will no longer be able to provide software for the benefit of its customers.&#8221;<\/p><\/blockquote>\n<p>First&#8230; what happens to your data? According to the email:<\/p>\n<blockquote><p>&#8220;Redpine\u00a0is beginning the process of compiling all provider data from our internal files and will provide that data to you as soon as possible. We recommend discontinuing the use of Redpine\u00a0software on any new transactions (we may be able to help you with current transactions and all new transactions will be entered into the new system within a matter of days).\u00a0 We also recommend that you print all outstanding claims currently in your system. While doing this you will want to select &#8220;print soap notes&#8221; with HCFA, this will give you a complete patient visit record for all outstanding claims.&#8221;<\/p><\/blockquote>\n<p>There&#8217;s hope there&#8230; but no guarantees.\u00a0Notice use of the term &#8220;HCFA?&#8221; The Health Care Financing Administration changed it name to\u00a0CMS\u00a0years ago. Why are they using antiquated terminology? Anyway, I digress. Here are a few points that come to mind:<\/p>\n<ul>\n<li>There&#8217;s no guarantee that you&#8217;ll receive your data in a situation like this. What will you do? Sue a defunct corporation?<\/li>\n<li>There was no hint whatsoever that the company would cease operations.\u00a0Doctors must now\u00a0scramble to rush new systems into place.<em>\u00a0If you had control of your data, this wouldn&#8217;t be an emergency.<\/em> You&#8217;d be able to look for alternatives in a controlled manner. Better yet, if you were using a program like ECLIPSE, where all the data is exposed via <a href=\"http:\/\/www.eclipsepracticemanagementsoftware.com\/blog\/2011\/10\/20\/eclipse-odbc-under-the-hood\/\">ODBC<\/a>, you could easily hire a programmer to move some or all of your data to a new environment at your leisure.<\/li>\n<li>Timing! Typically, this is the time of year when any outstanding billing needs to be\u00a0completed before the next calendar year.<\/li>\n<li>HIPAA!!! You must have absolute faith that your data will\u00a0be handled in a HIPAA compliant manner. &#8216;Cause if it isn&#8217;t, it&#8217;s your responsibility. A smart move might be to consult an attorney with relevant experience about the possibilities.<\/li>\n<\/ul>\n<p>And let&#8217;s not forget the potential loss of various comments, reminders, and day to day notes with respect to patient care, follow-up, and billing. Also, during\u00a0any transition to a new system,\u00a0a variety of patients\u00a0may\u00a0&#8220;disappear through the cracks.&#8221;\u00a0And they won&#8217;t be noticed until too much time has passed to get them back. So&#8230; think about the revenue lost to your practice.<\/p>\n<p>According to the same email:<\/p>\n<blockquote><p>&#8220;We have contacted numerous EHR systems and billing services on your behalf and have found a solution that is consistent with the level of service you are accustomed to, all the while offering an expedient transition process that promises to minimize cash flow disruption.&#8221;<\/p><\/blockquote>\n<p>Perhaps it&#8217;s great that they&#8217;re attempting to mitigate the problems you&#8217;ll face (which\u00a0may help the principals\u00a0avoid\u00a0lawsuits and\/or class action litigation). However, this means that you don&#8217;t get the opportunity\u00a0to make the selection yourself.\u00a0And they\u00a0didn&#8217;t contact <em>us<\/em>. But again, I digress.<\/p>\n<p>Anyway, trusting your computing solely to the cloud has the advantage of &#8220;anywhere\/anytime&#8221; computing. Does that outweigh problems like this? Put yourself in the shoes of doctors who have to complete their billing before the end of December (the email we received was dated 12\/7\/2011). And keep in mind that, outrageous claims\u00a0and promises aside, this can happen to <em>any<\/em> company.<\/p>\n<p>ECLIPSE provides a local database and internet accessibility simultaneously. Only you\u00a0or your power company can turn off the lights.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The email excerpt below was sent to physician clients by a\u00a0cloud based, ONC-ATCB certified\u00a0company that recently decided to halt business operations: &#8220;After months of effort in an attempt to survive the ongoing economic crisis, Redpine\u00a0Healthcare Technologies, Inc. (&#8220;Redpine&#8221;) has made &hellip; <a href=\"http:\/\/eclipsepracticemanagementsoftware.com\/blog\/2011\/12\/17\/what-happens-when-the-lights-go-out\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4,9,13],"tags":[20,25],"class_list":["post-218","post","type-post","status-publish","format-standard","hentry","category-cloud-computing","category-evaluating-software","category-practice-management","tag-eclipse-cloud-computing","tag-redpine-healthcare-technologies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What happens when the lights go out? - ECLIPSE Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eclipsepracticemanagementsoftware.com\/blog\/2011\/12\/17\/what-happens-when-the-lights-go-out\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What happens when the lights go out? - ECLIPSE Blog\" \/>\n<meta property=\"og:description\" content=\"The email excerpt below was sent to physician clients by a\u00a0cloud based, ONC-ATCB certified\u00a0company that recently decided to halt business operations: &#8220;After months of effort in an attempt to survive the ongoing economic crisis, Redpine\u00a0Healthcare Technologies, Inc. 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