{"id":446,"date":"2013-08-11T21:17:03","date_gmt":"2013-08-12T01:17:03","guid":{"rendered":"http:\/\/www.eclipsepracticemanagementsoftware.com\/blog\/?p=446"},"modified":"2014-08-26T10:52:22","modified_gmt":"2014-08-26T14:52:22","slug":"evaluating-chiropractic-software-practice-management-expertise","status":"publish","type":"post","link":"http:\/\/eclipsepracticemanagementsoftware.com\/blog\/2013\/08\/11\/evaluating-chiropractic-software-practice-management-expertise\/","title":{"rendered":"Evaluating Chiropractic Software: Practice Management Expertise"},"content":{"rendered":"

In 2012 & 2013, ECLIPSE once again topped independent surveys by multiple state chiropractic associations. You can read about one of those surveys here<\/span><\/a>.<\/span> The other was conducted by the North Carolina Chiropractic Association (NCCA) earlier this year. According to the survey, ECLIPSE was\u00a0the top\u00a0system preferred (of 21 systems listed). And, according to the NCCA, \u201cECLIPSE was strongly recommended by 71% of the people surveyed.<\/em>\u201d (That percentage includes the entire survey group \u2013 not just ECLIPSE users. And, for the record, we\u2019re not based in those states.)<\/p>\n

So, how does this happen? One factor that few doctors recognize is unparalleled practice management expertise, which we seem to provide as a natural part of \u201ctechnical support\u201d to clients on a routine basis.\u00a0 Everyone tends to forget that when you buy software, there\u2019s so much more to it than pre-sales hype and testimonials.\u00a0 So here are just a few actual examples of the type of scenarios our HELP Desk handles daily.\u00a0 Please note the variety:<\/p>\n

Case #1: Using CMT Codes 98940, 98941 & 98942<\/strong><\/h3>\n

This past January, a doctor called our HELP Desk, upset because all his ChiroCare claims were being rejected. He indicated that he was \u201closing thousands of dollars every week.<\/em>\u201d He further noted that he is the \u201cchief insurance person for<\/em>\u2026\u201d a large, well-known Midwest-based practice management firm.\u00a0 At our request, he provided his clinical documentation. It was immediately apparent that he was improperly documenting & coding his visits. We subsequently confirmed this directly with ChiroCare and provided him with our findings and a solution within two days. We not only explained exactly what he was doing wrong, we explained how to do it right. And this is a doctor who gets paid as an \u201cexpert\u201d to provide practice management advice on this specific subject to our colleagues.<\/p>\n

This past week, a doctor in MO requested help interpreting his Medicare appeal & denial. He apparently doesn\u2019t have many Medicare patients and was unfamiliar with how to document the 98941 code submitted on his claims. We explained how to document & use\u00a0CMT (his diagnoses\u00a0documented 1 region — lumbar) along with\u00a0Medicare P.A.R.T. We also gave the doctor some relevant links to read on the ACA website.<\/p>\n

Case #2 Chiropractic \/ Physical Therapy Services <\/strong><\/h3>\n

An RN called from a client office, gravely concerned that her office would be audited for \u201ccommitting fraud.\u201d She further noted that she had worked for Medicare\u2019s investigational division, had issued audits as part of her job, and had testified in court.\u00a0 This all came out while she argued her position \u2013 which was that a key provider degree type used in her office needed to be added to ECLIPSE for claim submission. We simply provided the CMS ANSI documentation to the effect that she was mistaken and helped her get her claims out in a timely manner.<\/p>\n

Case #3: HIPAA Violation<\/strong><\/h3>\n

A doctor called the HELP Desk after a patient had been accidentally deleted from the computer system. It seemed to be a simple problem. And he didn\u2019t realize that he could have set user permissions to avoid it. But it turned out to be a bevy of HIPAA violations. Staff had sat a patient (let\u2019s call him John) in front of one of their computer workstations. And the current user was logged in and apparently had permission to do anything. John, who has Trisomy 21, promptly deleted another patient. And the office was blissfully unaware of the potential violations. Just a decade ago, practice management consultants across the USA were basing many of their seminars on HIPAA. We advised this doctor about proper office procedures,\u00a0HIPAA requirements, creation of\u00a0a HIPAA Compliance Manual & appointment of a HIPAA Compliance Officer.<\/p>\n

Case #4 OSWESTRY<\/strong><\/h3>\n

This past week, it became apparent during a conversation that a\u00a0doctor was unfamiliar with the OSWESTRY formula. We explained the formula and how the scoring of an OSWESTRY form works in detail. (OSWESTRY forms in ECLIPSE are scored automatically.)<\/p>\n

Case #5 What does the HELP Desk know, anyway?<\/strong><\/h3>\n

Years ago, a doctor in Binghamton, NY called the HELP Desk with questions about Medicare changes in that part of NY. The HELP Desk Director called Mike for a quick explanation (the changes were brand new) and relayed them to the doctor. Hours later, Mike got another call from the #2 at\u00a0Markson Management Systems (MMS) with the same question. (At that time MMS was one of the largest chiropractic specific practice management firms nationwide.) Curious, Mike asked why. As it turns out, the doctor didn\u2019t believe the \u201ccomputer guys\u201d and sought an answer from the consultants she paid thousands of dollars to annually for advice. To this day, she has no clue that both responses ultimately came from the same person!<\/p>\n","protected":false},"excerpt":{"rendered":"

In 2012 & 2013, ECLIPSE once again topped independent surveys by multiple state chiropractic associations. You can read about one of those surveys here. The other was conducted by the North Carolina Chiropractic Association (NCCA) earlier this year. According to … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[9,12,13],"tags":[19,16,22],"class_list":["post-446","post","type-post","status-publish","format-standard","hentry","category-evaluating-software","category-general","category-practice-management","tag-best-chiropractic-software","tag-chiropractic-ehr-software","tag-chiropractic-software-reviews"],"yoast_head":"\nEvaluating Chiropractic Software: Practice Management Expertise - ECLIPSE Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eclipsepracticemanagementsoftware.com\/blog\/2013\/08\/11\/evaluating-chiropractic-software-practice-management-expertise\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Evaluating Chiropractic Software: Practice Management Expertise - ECLIPSE Blog\" \/>\n<meta property=\"og:description\" content=\"In 2012 & 2013, ECLIPSE once again topped independent surveys by multiple state chiropractic associations. 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