{"id":585,"date":"2015-06-10T14:57:21","date_gmt":"2015-06-10T18:57:21","guid":{"rendered":"http:\/\/www.eclipsepracticemanagementsoftware.com\/blog\/?p=585"},"modified":"2021-07-08T08:17:31","modified_gmt":"2021-07-08T12:17:31","slug":"eclipse-vs-chirotouch","status":"publish","type":"post","link":"http:\/\/eclipsepracticemanagementsoftware.com\/blog\/2015\/06\/10\/eclipse-vs-chirotouch\/","title":{"rendered":"ECLIPSE vs. ChiroTouch"},"content":{"rendered":"

See our October 2020 ChiroTouch update by clicking here!<\/a><\/p>\n

Competition is healthy. It improves products. People too. From classrooms to sports fields to tradeshow floors. Even to the moon. But there are rules \u2013 and laws \u2013 about how far is too far. Suppose the chiropractor down the road starts rumors that you broke the ribs of several patients\u00a0as you adjusted them? How would you feel if\u00a0you subsequently ended up on the defensive during conversations with your own patients?<\/em><\/p>\n

Though defamation is against the law, proving the harmful effect of words isn\u2019t easy. So\u2026 we generally ignore such transgressions. In this case, we\u2019d heard rumors. Then, finally, a single email to a chiropractor in Minnesota \u2013 signed by the ChiroTouch NorthWest Territory Sales Manager (according to his LinkedIn profile) \u2013 came into our possession. It enumerated a variety of \u201cfacts\u201d about ECLIPSE that were pure fabrications.<\/p>\n

So, our attorneys got involved. ChiroTouch insisted it had only happened once. But our attorneys were uncomfortable. Eventually, we filed a lawsuit in federal court. \u00a0ChiroTouch did their best to dismiss it and you can read the judge\u2019s decision here<\/span><\/a><\/span> (which has\u00a0since been cited in\u00a0multiple cases by other federal judges as a precedent). We figured we\u2019d made our point. And so we dropped the\u00a0lawsuit and that was the end of that.<\/p>\n

But the rumors persisted.\u00a0Last December,\u00a0we received\u00a0email asking\u00a0us to\u00a0clarify\u00a0comments about ECLIPSE attributed\u00a0to a ChiroTouch representative. (They weren’t true and\u00a0we chose to ignore the incident.) Then, last week, we began receiving calls on our recorded lines from multiple clients. These ECLIPSE clients had apparently received calls from ChiroTouch \/ Future Health. The callers stated that ECLIPSE wasn\u2019t \u201cICD-10 ready\u201d and went on to suggest that ChiroTouch \/ Future Health could provide software that was. At least one of the recipients of these calls \u2013 even though she was familiar with the ICD-10 capabilities in ECLIPSE \u2013 still needed some reassurance from our HELP Desk that this was untrue. Another insisted on calling them back and getting more information. And so she did.<\/p>\n

An especially interesting tidbit was that our clients were often left with the distinct impression that these calls were coming from *us*. According to at least one client (who questioned the caller) this seemed intentional.<\/p>\n

So, we thought we\u2019d tell you the same thing we told our clients last week:<\/p>\n

\u201cPlease do not believe such obvious attempts to steal your business and please consider the integrity of any company that would stoop to fabrications in order to win it. If *you* receive one of these calls, we urge you to take the time to go online and review these companies (there’s nothing they can do to contest truthful reviews), share their behavior in forums, and report it to your state associations. Perhaps such action will dissuade them from future attempts to get you to throw away thousands of dollars & hundreds of hours of your time.\u201d<\/p><\/blockquote>\n

Of course, we think you should ask ChiroTouch or any company you plan to do business with for information about their own products \u2013 not products from other companies. And any negative information they provide should be deemed suspicious. Right?<\/p>\n

And see our October 2020 ChiroTouch update by clicking here!<\/a><\/p>\n

Since 1985, thousands & thousands of chiropractic offices have used ECLIPSE. At one time or another, presidents of many state associations, the ACA, and other organizations have relied on\u00a0our chiropractic software. It’s\u00a0topped independent polls, reviews, and surveys<\/a>\u00a0<\/span>for years.\u00a0Large<\/a> & small practices nationwide depend on it and\u00a0benefit from our decades of experience running a successful multi-disciplinary\u00a0practice\u00a0\u00a0in myriad ways (here’s one<\/a>). If you want to\u00a0grow your practice as efficiently as possible, ECLIPSE is the only time-tested chiropractic solution running in the largest practices nationwide — practices with 10, 25, 50, 100 and more employees. And auditors love our unique documentation<\/a> formats. (Any software that uses a similar\u00a0format is simply copying\u00a0data driven designs we created.)<\/span><\/p>\n

We love competition. Without it, we\u2019d never have grown the way we have. But please get your information about ECLIPSE from us \u2013 not from ChiroTouch or any other company. And again, consider the integrity of the company you choose. That\u2019s one reason we\u2019ve never paid for product endorsements. To some extent, this simply reminds me of the late 1980’s — when\u00a0one company’s\u00a0reps routinely\u00a0assured\u00a0potential clients that all our claim forms get rejected.\u00a0They did their best\u00a0to turn a positive into a negative regarding an innovative\u00a0feature we had & they didn’t. Was it true?\u00a0Absolutely not. Yet, they succeeded by forcing us to be\u00a0on the defensive as we\u00a0attempted to make each sale. We’ve been here for 30 years now.\u00a0\u00a0And that company, like so many others,\u00a0is no longer recognized by chiropractors — though they were nationwide well into the 1990’s. Sometimes, you need to figure out when to turn on the B.S. meter.<\/p>\n

Fun with Advertising<\/h2>\n

Now, just for the fun of it, let’s take a look at a current ChiroTouch ad. According to the ad:<\/p>\n

“A random sample of 500+ practices running ChiroTouch experienced an average of 56% revenue growth year over year.”<\/p><\/blockquote>\n

Let’s\u00a0assume a $50,000 annual practice gross when you buy ChiroTouch. In 10 years, you’re grossing $2,735,844 annually. In 15 years, you’ll be\u00a0grossing over $25,000,000 annually,\u00a0(Time to\u00a0consider a corporate jet?) Hmmm. I’d ask for a written guarantee!<\/p>\n

From another perspective, if you’re seeing 25,\u00a050, or 100 patient visits weekly right now,\u00a0in 10 years\u00a0you’ll be\u00a0seeing\u00a01368, 2735, or 5261 visits per week respectively. Wow!<\/p>\n

Some facts about ECLIPSE<\/h2>\n