Access My Account

Created OnJune 23, 2020

byMike Norworth

You can easily update your account related information as follows:

Logging in to your account

Select Manage my subscription from your ECLIPSE Help menu. Alternatively, please visit our login page here.
Login using your customer ID, license ID, or email address.
Forgot your password?
- Use this Forgot your password link (available on this form on our website).
- Select one of the available means of identification (email, customer #, license #, invoice #). The system will email account & password information to the email address on file.
- To change your password after accessing your account, press the Change Password button on the License Portal Home page. Then, create a new password or use a randomly generated password.

Updating and/or viewing information

To update your contact information (e.g. email, address, phone), press the Edit Contact Information button at the base of your screen.
To update your billing address or related information (e.g. credit card#):
- Select Recurring Payments. If you don’t have an active subscription, you will be prompted to call us @ 352.488.0081.
- Click the Monthly Subscription link on the following page.
- Press the Update Billing Information button to update your billing information. You will need to re-enter your credit card #.
To view your bills, select Payment History. Click any link to view and/or print invoices.
To add features to your ECLIPSE license, select Renewals & Upgrades.

If you have any questions, please call us @ 352.488.0081.

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