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Tips For ECLIPSE Users Switching To ECLIPSE EHR Cloud

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ECLIPSE & ECLIPSE EHR Cloud (EEC) have many similaritities. But they also have fundamental differences which may be frustrating if you’re simply attempting to use our Windows based product in the cloud. Below we discuss some of these differences in no particular order. Some of the bullets below will provide reference points in this video.

  • Performance. What’s faster? Getting canned soda from your refrigerator? Or driving across town to a supermarket to get the same soda? Think of “getting data in the cloud” as a relay race! You make a request (e.g. for a patient), and that request travels to a remote server in Timbuktu (not really), where the request is processed (by retrieving data from yet another distant server). It’s like handing off a baton in a relay race! Eventually, the baton is returned to your local computer. Of course, we use some processing tricks that allow us to speed things up — such as retrieving multiple types of data simultaneously (e.g. accounts & bills) instead of one after another. Bottom line: don’t compare ECLIPSE for Windows to EEC! They’re two different products that work within entirely different environments. Instead, compare EEC with other cloud products.And always keep in mind: the internet connection in your office is the slowest link in the chain. Use commercial equipment & a commercial grade connection!
  • Icons. When you need to add, edit, filter or print, look for the matching icons! For consistency, EEC uses the same icons across all screens. Watch this video starting at 4:09 for a discussion.
  • Retrieving a patient. The best way to retrieve a patient in the cloud is via the search field (“Search By Name, ID#) adjacent to the EEC logo in the upper left hand corner of your browser. Yes, you can use the rolodex. Yes you can use the seach field on the right. But this new feature will likely be faster. (It’s what we generally use.) Watch this video starting at 2:00 for a discussion.
  • Patient Folder. First, EEC has separate view & edit modes. Next, there’s no specific icon for accessing/editing personal data. Watch this video starting at 2:38 for the best discussion of all the ways to navigate a patient’s personal & case data via the new patient ribbon bar.
  • Ledger. When the ledger tab first opens, EEC will always retrieve & display OPEN (i.e. unbilled / unpaid) services, credits & bills. If you want/need to see everything, use the Filters icon at the upper right of the grid to change the view. While you’re in a patient view, you can go back & forth to other tabs (e.g. History), without affecting the ledger display.You cannot configure the initial view to work differently. (Most systems simply archive or delete such data automatically.) Don’t forget to setup favorites among your procedure codes. Favorites appear first when you add services & credits!
  • Appointments. When the patient’s Appts tab first opens, EEC will always retrieve & display appointments that are not marked as completed. Past appointments marked as cancelled or rescheduled will be displayed as well (unless you marked them as completed). If you want/need to see everything, use the Filters icon at the upper right of the grid to change the view.
  • Guarantors. Guarantors are now handled directly from within the Condition tab. And the concept of “Head of Family” is new to this product. Watch this video starting at 10:45 for a discussion. Once you begin using EEC, you will be able to mark any patient as a family “head of household.” Once this is done, the designated patient will be available in a new “family” list and will be selectable when adding a guarantor for a related patient (e.g. spouse, child). You must manually establish this relationship in EEC, which will carry forward to related patients when updating payer & policy info for the family head of household.
  • Scheduler. Most right-click options you expect from the context sensitive menu are now available by clicking a patient’s icon within the scheduler & using the vertical ellipsis at the lower right of the popup card. Watch this video starting at 21:33 for a discussion.
  • Favorites. You can setup favorites for ICD & procedure codes. ICD code favorites are *user* specific.  (Your favorites don’t apply to other users.) Procedure code favorites are *office* specific. (Everyone works with the same list of favorites.)

Known Issues

As of 3/28/2023, we are in the process of handling two problems that affect CMS-1500 / patient bill printing. The temporary result will be a few extra clicks to generate a claim form. When you generate a bill, it will first be sent directly to a PDF viewer. You will need to then select the Printer icon in the viewer to print the bill through your browser (e.g. Chrome, Edge, Safari). We have two solutions in the works which we hope to deliver soon.